Returns & 90-Day Money-Back Guarantee

Our 90-day money-back guarantee

Use the Triple Method Back Massager daily for up to 90 days from the date it is delivered. If your back does not feel better, email us and we will refund the price of the product.

You do not need the original packaging and there is no restocking fee. We ask only that you have genuinely used the device — this is a guarantee, not a free rental.

How to request a refund

Email support@triplebackmassager.com with your order number and a sentence about how you got on with the device. We reply within one business day with a return address and instructions.

• Step 1 — Email us within 90 days of delivery
• Step 2 — We send you the return address and an RMA reference
• Step 3 — Ship the device back (return postage is the customer's responsibility)
• Step 4 — We refund to your original payment method once the return is scanned as in transit

Refund timing

Refunds are issued within 2 business days of your return being scanned by the carrier. Your bank or card issuer typically posts the credit within a further 3 to 10 business days.

Damaged or faulty items

If your device arrives damaged, or develops a fault within the 12-month warranty period, email us a photo or short video. We ship a replacement free of charge — no return required for clearly faulty units.

Cancellations and order changes

Need to change an address, bundle or quantity? Email us within 12 hours of ordering and we will amend or cancel the order before it leaves the warehouse.