Contact Us

Email support

The fastest way to reach us is email: support@triplebackmassager.com.

A real person answers every message, Monday to Friday, 9am to 6pm ET. We reply to almost everything within one business day.

Include this in your message

It helps us solve things on the first reply.

• Your order number (it is in your confirmation email)
• The email address you used at checkout
• A short description of what you need — tracking, return, fit advice or a fault
• A photo or short video if the device arrived damaged

Common questions we can answer instantly

Where is my order, can I change my shipping address, how do I claim the 90-day guarantee, will it fit my waist size, and how should I use it for the best results.

If your question is about how the device works, the how it works page and the FAQ cover most of it in detail.

Business details

triplebackmassager.com is the official direct store for the Triple Method Back Massager. Orders are fulfilled from our US warehouse and shipped worldwide.