Privacy Policy

Who we are

This privacy policy covers triplebackmassager.com, the official store for the Triple Method Back Massager. You can reach us at any time at support@triplebackmassager.com.

What we collect

We only collect what is needed to sell and ship you a product.

• Contact details — name, email address and optional phone number
• Shipping address — street, city, state or province, postal code and country
• Order details — bundle chosen, any add-ons, order value and order status
• Technical data — IP address, browser type and pages viewed, used for security and analytics

How payment data is handled

We never see or store your full card number. Card details are entered directly into our payment processor's encrypted checkout and are processed by them under PCI-DSS standards. We receive only a confirmation of payment and the last four digits for support purposes.

How we use your information

To process and ship your order, to send order confirmations and tracking updates, to answer support requests, to handle refunds and warranty claims, and to detect and prevent fraud.

We do not sell your personal information. We do not share it with third parties except the service providers who make the store work — our payment processor, our fulfilment and courier partners, and our email provider.

Cookies

We use essential cookies to keep your checkout session working, and analytics cookies to understand which pages help customers. You can block cookies in your browser settings; essential cookies are required for checkout to function.

Your rights

Depending on where you live, you may have the right to access, correct, export or delete the personal data we hold about you, and to object to certain processing. Email support@triplebackmassager.com and we will action verified requests within 30 days.

We keep order records for as long as required for tax and accounting purposes, typically seven years, and then delete them.