Between farmers moving stock before dawn, drivers covering long stretches of state highway, and tradies working through a wet Wellington winter, plenty of Kiwi backs are sore by mid-afternoon. We ship free and tracked to New Zealand from our US warehouse, North Island and South Island alike, with the same 90-day money-back guarantee. Here is what to expect on delivery, pricing and GST.
Orders placed on a business day leave the warehouse within 24 hours. Typical delivery to New Zealand addresses is 7 to 14 business days, with tracking emailed to you at dispatch and again once the parcel clears customs on arrival.
Rural delivery addresses — a farm gate outside a small North Island town, or a lifestyle block on the South Island — can add a few extra days to that window compared with an inner-city Auckland or Wellington apartment. Standard tracked shipping is free regardless of where in the country you are.
Because parcels travel a long way across the Pacific before reaching a New Zealand distribution point, the first week is usually the slowest stretch; once it is with a local courier the final delivery tends to happen quickly.
Question
Answer
Delivery time
7-14 business days, typically
Shipping cost
Free (standard); $9.95 USD for expedited
Currency
Charged in USD; your bank converts to NZD
Duties/GST
GST and occasional processing fee, set by NZ Customs and the carrier
Returns window
90 days from delivery
Support
support@triplebackmassager.com
Pricing for New Zealand customers
All prices are USD: $99.95 for one, $179.90 for two ($89.95 each), or $239.85 for three ($79.95 each). Your NZ card is charged in USD and your bank handles the conversion at their own rate on the day the payment is processed.
If you check your bank's conversion rate before ordering you can get a rough sense of the NZD figure, but we do not publish one ourselves since it changes daily and we would rather you rely on your own bank's number. Free shipping, one-time payment, no subscription of any kind.
1x — $99.95 USD with free tracked shipping
2x — $179.90 USD ($89.95 each) with free tracked shipping
3x — $239.85 USD ($79.95 each) with free tracked shipping
Optional expedited shipping — $9.95 USD
90-day money-back guarantee
GST and customs
Imported goods into New Zealand can attract GST and, occasionally, a carrier processing fee on delivery. These charges are set by New Zealand Customs and the courier, not by us, and are not included in the checkout total shown when you order.
Your rights under the Consumer Guarantees Act apply as normal to goods sold to New Zealand consumers, and our 90-day guarantee sits alongside them rather than replacing anything you are already entitled to.
Using it in New Zealand
The belt charges over standard USB-C, so any New Zealand charger or laptop port works with no adapter needed. It packs flat for travel between islands — in a carry-on for a flight from Christchurch to Auckland, or in the boot of the car for a road trip.
Support is by email at support@triplebackmassager.com, usually answered within one business day once the time difference from our US team is accounted for.
Who reaches for it around the country
Typical New Zealand users include farmers and station workers whose backs take a beating from fencing, lambing and long days on quad bikes or tractors, along with tradies working outdoors through a wet Southland or West Coast winter and drivers covering long stretches of highway between the main centres.
New Zealand's damp, changeable weather means a lower back that gets cold and tight one day can feel fine the next, which is part of why a portable, cordless option that can come out to the shed, the truck cab or the lounge matters more here than a device tied to one power point.
It is also a practical option for anyone who splits time between the North and South Islands for work, since there is nothing bulky to pack or set up wherever you end up staying.
Choose your bundle
Free worldwide shipping on every order · Prices in USD · 90-day money-back guarantee
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We will add feedback here as customers choose to share it. Until then, review the product specifications, instructions, shipping terms and guarantee before deciding.
Yes — free tracked shipping to both the North and South Islands, typically arriving within 7 to 14 business days from our US warehouse.
Are prices in NZD?
Prices are in USD. Your bank converts to New Zealand dollars at their rate when the payment is taken.
Will customs charge me GST?
GST and occasionally a carrier processing fee can apply to imported goods. These are set by New Zealand Customs and the carrier rather than by us.
Do I need a plug adapter?
No — it charges from any standard USB-C cable and charger, including the one you use for your phone.
Can I return it from New Zealand?
Yes. The 90-day money-back guarantee applies, alongside your rights under the Consumer Guarantees Act. Email support@triplebackmassager.com for return instructions.
Does delivery to a rural or farm address take longer?
It can add a few days compared with a main-centre address, since rural delivery routes have further to travel on the final leg.
How will I know if GST has been charged?
If a charge applies, the courier clearing the parcel through New Zealand Customs will normally contact you directly with the amount before or at delivery.
Is there a New Zealand return address to send it to?
Email support@triplebackmassager.com with your order number and we will confirm the correct return address and process for your situation.
Can I use it on a farm without power nearby?
Yes — it's cordless once charged, so it works away from a power point; you just recharge it later over USB-C.
Does the 90-day guarantee replace my rights under the Consumer Guarantees Act?
No, it is offered in addition to those rights, not instead of them.
Risk-free
90-Day Money-Back Guarantee
Use the Triple Method Back Massager every day for 90 days. If your back doesn't feel better, email us and we'll refund the price of the product. No return-shipping runaround, no restocking fee, no need to keep the box.
